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Find out how long it takes to settle a car insurance claim and the steps involved in the claims process in Savvy’s guide.
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Savvy Editorial TeamFact checked
The length of time it takes for your car insurance claim to settle will ultimately depend on a range of factors specific to you and the incident you’re claiming for, as well as your insurer itself. Find out more about how long car insurance claims take in Australia and the steps involved in the process right here with Savvy today in our comprehensive guide.
The time it takes to submit, process and settle a car insurance claim in Australia can vary depending on several factors, such as the complexity of the incident, the promptness with which you’re able to respond to your insurer’s requests and how long their internal processes take.
However, per the General Insurance Code of Practice, all insurers must inform you of their decision to accept or deny your claim within ten business days of receiving all the relevant information and completing all enquiries needed to inform their decision.
If they need further information or assessments as part of this decision-making, you’ll be informed within ten business days of what’s required and whether a loss adjuster or assessor is required to provide a report on your vehicle.
Submitting a car insurance claim in Australia involves a series of important steps to ensure a smooth and efficient process. Here's a comprehensive guide to help you understand the steps involved:
By following these steps and cooperating fully with your insurance company, you can navigate the car insurance claim process efficiently and ensure a timely resolution. Remember to keep all communication and documentation organised throughout the process for easy reference.
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